Legal

Terms of service.

Last updated: June 2026 · By using AgentScheduler you agree to these terms. Please read them carefully.

1. The service

AgentScheduler is provided by Agent Integration Ltd, registered in England and Wales, with registered address at 9 Nelson Street, Southend On Sea, SS1 1EF.

The service allows property maintenance teams to upload works order documents, automatically extract job details using AI, score and match engineers, and run automated tenant outreach workflows. Use of the service is subject to these terms and our Privacy Policy.

2. Your account

You must register for an account to use the service. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account.

You must be at least 18 years old and acting on behalf of a business to use the service. AgentScheduler is a B2B tool intended for property management companies, letting agents, and maintenance coordinators. It is not intended for personal use.

3. Credits and payments

The service operates on a credit basis. One credit is consumed for each job processed — covering works order parsing, engineer scoring, and outreach workflow initiation. Credits are purchased in advance and credited to your account immediately upon confirmed payment.

Credits do not expire and have no fixed redemption period.

Credits are non-refundable once purchased, except where required by applicable consumer law.

Credits are shared across all team members within the same organisation account.

All prices are quoted in GBP and are exclusive of VAT unless otherwise stated.

If a processing error occurs that consumes a credit without completing a job, we will refund the credit upon request to support@agentschedule.ai.

4. Data protection and GDPR

By using the service, you may upload works orders and input details that include personal data relating to tenants, property managers, and engineers. You are the data controller for this personal data. Agent Integration Ltd acts as a data processor on your behalf.

Works order PDF files are processed by AI to extract structured data and are not retained after extraction.

Tenant personal data (name, phone number, email) is stored encrypted at rest within your organisation's data partition.

Tenant phone numbers are encrypted using industry-standard encryption before storage.

You are responsible for ensuring you have a lawful basis under UK GDPR to process the personal data you input into the service.

Data retention periods are configurable per organisation. Data is automatically deleted after the configured retention period.

We do not use tenant or job data for training AI models or for any purpose other than delivering the service to you.

Our full data processing practices are described in our Privacy Policy. A Data Processing Agreement (DPA) is available on request for organisations that require one.

5. Acceptable use

You agree to use the service only for lawful purposes and in accordance with these terms. You must not:

Upload works orders or input personal data for which you do not have lawful authority to process under UK GDPR

Use the service to contact tenants in a way that violates privacy, data protection, or direct marketing regulations

Attempt to reverse-engineer, scrape, or extract data from the service by automated means

Upload malicious files or content intended to disrupt the service

Resell or sub-license access to the service without our written consent

6. Outreach and tenant communications

The automated outreach features (phone calls, WhatsApp, SMS) contact tenants using contact details you supply. You are responsible for ensuring you have the appropriate consent or legitimate interest basis to contact tenants via these channels under UK GDPR and the Privacy and Electronic Communications Regulations (PECR).

Agent Integration Ltd is not liable for any regulatory action arising from tenant communications initiated through the service where you have failed to establish a lawful basis for contact.

7. Availability and liability

We aim to maintain high availability but do not guarantee uninterrupted access. We may carry out planned maintenance with reasonable notice and may suspend access in cases of security risk or abuse.

To the fullest extent permitted by law, Agent Integration Ltd's liability is limited to the total value of credits purchased by you in the 12 months prior to the event giving rise to the claim. We are not liable for indirect, consequential, or incidental losses.

Nothing in these terms limits our liability for death, personal injury caused by our negligence, or fraud.

8. Governing law

These terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Questions about these terms? Contact us at support@agentschedule.ai or write to us at 9 Nelson Street, Southend On Sea, SS1 1EF.